You earn customer`s trust in the moment of contracting and delivering the product, and consolidates by support activities. Digital Tool Management Support Center is an easy and real-time contact between technical support team and your customers. Any incident that affects the activity of your clients can be managed so that a remedy be performed with maximum efficiency.
Starting from 4 euro* / user / month
Dashboard that provides multiple information in slightly different windows to work more easily and efficiently. the number and type of support requests, their allocation and status are easily found through the dashboard.
The functionality is based on a standard form. Any employee completes the form with predefined fields. The request will then pass through the solving-flow. More applications can be created through dedicated smartphone application.
Track and control how the application covers the steps to solving. Provides the status of registered applications in real-time. Sends emails notifying users what actions were performed.
Checks the speed and rate of response to requests for support tickets received and also the closing speed through a set of reports provided by the application.
Access the solution on any mobile device through dedicated applications. Regardless of the operating system, Microsoft Power Apps will ensure the availability solution for your mobile employees.
Pre-tools from the Microsoft Office 365 suite