Support Management Center

Support Management Center

You earn customer`s trust in the moment of contracting and delivering the product, and consolidates by support activities. Digital Tool Management Support Center is an easy and real-time contact between technical support team and your customers. Any incident that affects the activity of your clients can be managed so that a remedy be performed with maximum efficiency.

 

Contact brinel specialist 

 

SMC flow

Starting from 4 euro* / user / month

Support Management Center

Manage support department activity and reward your loyal customers!

Dashboard
Dashboard

Dashboard that provides multiple information in slightly different windows to work more easily and efficiently. the number and type of support requests, their allocation and status are easily found through the dashboard.

Support request form
Support request form

The functionality is based on a standard form. Any employee completes the form with predefined fields. The request will then pass through the solving-flow. More applications can be created through dedicated smartphone application. 

Solving flow
Solving flow

Track and control how the application covers the steps to solving. Provides the status of registered applications in real-time. Sends emails notifying users what actions were performed. 

Indicators and Reports
Indicators and Reports

Checks the speed and rate of response to requests for support tickets received and also the closing speed through a set of reports provided by the application.

Available platform from any device
Available platform from any device

Access the solution on any mobile device through dedicated applications. Regardless of the operating system, Microsoft Power Apps will ensure the availability solution for your mobile employees. 

 

 

For further information about Support Management Center solution, please contact us!

Contact brinel specialist 

 


Pre-tools from the Microsoft Office 365 suite