Microsoft Dynamics CRM is a customer relationship management that allows us to provide a complete view of each client or partner from the start of the interaction, up to signing the contract and then continuously by maintaining relationship with them.
Microsoft Dynamics CRM solution is a scalable, high performance, flexible and fully integrated with Microsoft Office Outlook. It can be implemented at the customer’s premises, used in Microsoft subscription mode or using services provided by BRINEL Data Center.
Allows queries to segment customers or potential prospects lists and create marketing campaigns that can be shared and exported to multiple formats.
Track the activities, tasks, and budgets for each marketing campaign you plan on. Marketing activities can be measured using performance indicators, and can be achieved through trend reports.
Respect the options of each contact, customer, or prospectus for the desired communication: email, phone, fax or post.
Social Media provides useful data about every account by capturing preferences, relationship and communication dynamics through the Social Media connector to the most used professional and personal socialization platforms.
Access the CRM solution on any device and streamline mobile workers. Interfaces are intuitive and similar to those of Microsoft Office applications. Web browser access to the applications can be made from multiple browsers..
Users rights of data is established for each user by security roles defined in solution, in function with each company.
For a better organizational efficiency you can automatically allocate tasks and potential clients to the sales team, based on predefined rules.For each opportunity in hand, you can create and monitor customized offers, so you can quickly sign contracts by tracking centralized key information about the transactions and the revenue generated by them.. Bids can be managed in a simplified manner by creating price lists and discounts..
You can keep track of clients in one centralized system, where you can have detailed analysis based on reports submitted and can identify the best sales scenarios.
Now you can really focus on what matters - clients!
You can react more quickly to customer requests in connection with requests for services and assistance with access to comprehensive data about complaints and customers engaged. Tickets can be solved easily, by simplifying the process of finding information using familiar tools.
Developing a successful business is not that easy. When marketing campaigns, customer meetings, data analytics, and customer care services and many more overlap, an effective customer relationship management solution is needed that combines all of these features in one place. You need Microsoft Dynamics CRM!