GOALS AND OBJECTIVES

Azure Remote Access  Management (ARAM) to be used to support customers remotely in a secure and reliable way. The solution presented intend to:

• Reduce overhead expenses

• Thought leadership through innovation

• Help clients focus on their core business.

• Reduce time dedicated to infrastructure management

• Free up investment capacity

• Shift from Capex to Opex

CHALLENGES & APPROACH

• Connecting to multiple customers exposes both Provider and customers to IT threats. Provider must protect the customer’s data / networks from intrusion and malware infections as well as protecting its own data / networks. Provider is not staffed to maintain and run a service to provide thousands of customer connections with an uptime of 99.9% monthly.

• Complete managed service for secure and reliable remote access to Provider  technicians and provider partners

• Azure based solution – with no hardware and software in Provider datacenter.

• Provider consumes the solution through secure access to his own customers.

• Site to Site VPN:

-  Allow connectivity to all major IPSEC VPN providers, e.g. Cisco, Checkpoint, Juniper, etc.

-  Traffic isolated per customer still allowing overlapping customer target networks

• Client VPN:

- Allowing connectivity to all major client VPN providers, e.g. Citrix, Cisco, Checkpoint, Juniper, etc. using HTTPS and IPSEC including support where required for 2 factor authentication

- Traffic isolated per customer

• Remote Desktop type of support Requirements

- Support for TeamViewer, GoToAssist, WebEx

• Access/User Access

-  Ability to use 2 factor authentication when outside of the WAN

-  Access list dependent on AD group membership

-  Multiple connections possible from the solution allowing multiple technicians to make out bound connections whilst keeping the traffic isolated from the different customer VPN’s

-  GDPR compliant