Customer’s trust is earned in the moment of contract closing and product delivering and it is consolidated through the customer support team. Support Management Center digital tool is an easy and in real-time connection between the technical support team and your customers. Any incident that affects your customers activities can be managed such that its remediation will be executed immediately with the maximum operativity.
SMC includes a dashboard that provides you various information in slightly different windows in order to work more efficiently. The number and type of support requests, their allocation and status can be easily found through the dashboard.
This feature is based on a standard form that implies an action in which any employee have to fill a form with predefined fields that is, then, followed by the solving flow. Moreover, it can also be created through a smartphone application.
The solving flow tracks and controls the way your application passes through the solving process, it provides the status of registered applications in real-time and sends notifying emails to users that have actions to pursue.
It checks the speed and response rate to received support requests, as well as the speed of the closing requests, trough a set of reports provided by the application.
Access the solution on any mobile device through dedicated applications. Regardless to operating system, Microsoft Power Apps will ensure you the solution availability for your mobile employees.